Client Intern; Fall - Unpaid

Client Benefits Intern

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Scope Of Work:
Like many of their neighbors in the community, people who are new to the United States often need to access public benefits while they work towards self-sufficiency. The Client Benefits Intern will support the direct service teams (Employment, Family Wellbeing) in ensuring that clients are able to access and maintain their public benefits, especially SNAP, TANF, RCA, and Medicaid. They will provide services through a strengths-based approach that supports clients in their resettlement journey.

Responsibilities:

• Attend Volunteer/Intern Orientation
• Assist the Client Benefits Specialist in maintaining clients' public benefits
• Liaise with local governments and Departments of Social Services in order to maintain client's public benefits
• Contact clients for reminders about benefit's interviews, renewals, and other upcoming appointments
• Document and appropriately file Department of Social Services notices and communications
• Compile and edit local resource sheets and benefits manual for clients
• Advocate for clients' needs with benefits program staff and local governments
• Document activities in case files and provide other administrative support as appropriate
• Record hours and submit completed timesheet for each month via the IRC's online Volunteer Dashboard

Minimum Qualifications:

• Pursuing an undergraduate or graduate degree
• Good written and verbal communications skills
• Strong interpersonal skills and able to engage clients in a counseling role
• Reliable, responsible, punctual and professional
• Flexible and able to work in a fast-paced, dynamic environment
• Comfortable working in a global setting
• Preferred - Fluency in languages spoken by clients (Dari, Pashto, Arabic, Kiswahili, French, etc.)

This position is unpaid and reports to the Client Benefits Specialist.

Standard of Professional Conduct:
The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.