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Lead Aquatics Service Agent S2026
Job in
Charlottesville, Albemarle County, Virginia, 22904, USA
Listed on 2026-03-05
Listing for:
Boar's Head Resort
Full Time
position Listed on 2026-03-05
Job specializations:
-
Sports/Fitness/Wellness
Event Manager / Planner -
Customer Service/HelpDesk
Event Manager / Planner
Job Description & How to Apply Below
Description
Responsible for leading Aquatics Service Agent team and the overall guest experience. Provide exceptional hospitality to members and guests through check‑in process, maintaining pool deck cleanliness and guest engagement.
Requirements- Meet with the Aquatics Supervisor as needed to discuss scheduling, supplies needed, training sessions, teambuilding activities and other related issues.
- Provide support to Aquatics Service Agents in absence of Aquatics Supervisor.
- Address service recovery issues at time of incident and follow up with Supervisor and additional managers as needed.
- Act as a leader for the Aquatics Service Agent staff both by demonstration and instruction.
- Help cover all special events, including holidays.
- Maintain Forbes Travel Guide and 4 Diamond Service Expectations at all times.
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