Assistant General Manager - George Hotel

At Murphy Hospitality Group (MHG), it’s all about the people! We believe that creating memorable experiences for our guests starts with taking care of our team. We’re committed to providing a workplace where people feel supported, have fun, take pride in what they do, and have opportunities to grow. Through extensive training, competitive wages, comprehensive benefits, and professional development opportunities, we invest in our people because they are what make MHG special.

As Atlantic Canada’s premier experiential hotel, The Great George is known for its exceptional guest service, attention to detail, and personalized approach to hospitality. Our collection of historic buildings offers guests a unique and intimate escape in the heart of Charlottetown, where every detail contributes to a memorable stay.

We’re looking for an Assistant General Manager who shares our passion for hospitality, takes pride in delivering exceptional service, and enjoys developing a team that consistently goes above and beyond for our guests.

Working closely with the General Manager, you will play an important role in the day-to-day operations of The Great George, helping lead the team, maintain our high standards, and deliver the five-star experience our guests expect. You will also take ownership of hotel operations in the General Manager’s absence, ensuring a seamless experience for both guests and team members.

Responsibilities include, but are not limited to:

• Lead with hospitality: Set the standard for warm, personalized, five-star service and act as an ambassador for The Great George and MHG.

• Support and develop the team: Provide clear direction, coach team members, recognize great work, and create an environment where people feel valued, supported, and motivated to succeed.

• Oversee daily operations: Help coordinate front desk, housekeeping, maintenance, and other hotel functions to ensure smooth operations and consistent service standards.

• Champion the guest experience: Seek guest feedback, respond to concerns promptly, and take ownership of resolving issues to ensure every guest feels genuinely cared for.

• Maintain property standards: Conduct guestroom and property inspections, identify opportunities for improvement, and work with housekeeping and maintenance to ensure our standards of quality are consistently met.

• Communicate and collaborate: Maintain strong communication across departments, ensuring the team has the information, resources, and direction needed to deliver an exceptional experience.

• Problem-solve and take initiative: Anticipate challenges, make sound decisions, and address operational issues with a solutions-focused approach.

• Support administrative and operational requirements: Assist with scheduling, reporting, documentation, and other administrative duties to support the effective management of the hotel.

• Lead in the General Manager’s absence: Take responsibility for hotel operations, team support, and guest satisfaction, ensuring continuity and accountability across the property.

You’re a people-focused leader who understands that exceptional hospitality starts with a great team. You lead by example, take pride in the details, and know how to balance operational priorities with the personal touches that make a guest’s stay memorable.

You are someone who:

• Builds positive relationships and creates a welcoming, supportive environment for both guests and team members.

• Brings energy, enthusiasm, and a sense of fun to the workplace.

• Leads with passion and takes pride in delivering exceptional hospitality.

• Holds yourself and others accountable to high standards of quality.

• Encourages learning, embraces feedback, and looks for…