Dock and Door Technician

Raymond West is looking for a Dock and Door Technician to join our service team. The role involves proficient repair and service of customer equipment, maintaining communication, representing the company, billing, and adhering to safety guidelines.

• Repair all types of Dock and Door equipment that RW sells and services.
• Repair all types of equipment that Raymond West sells and services.
• Update training and skills on a continuing basis.
• Train other employees as needed.
• Maintain a profitable billing level.
• Follow all Service Department procedures.
• Communicate with assigned Service leadership.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Communicate all options to customers before proceeding with work.
• Have the necessary tools to perform repair and scheduled service work.
• Complete jobs within quoted time limits when applicable.
• Maintain a clean and orderly (inside and outside) vehicle.
• Maintain an accurate assigned parts inventory, if applicable.
• Represent the entire company at all times.
• Pass Raymond Certification and re-certification if applicable.
• Maintain a good working knowledge of customers and equipment in assigned areas.
• Maintain an acceptable driving record as established by the company’s insurance carrier.
• Report accidents whether self or customer.
• Account for 100% of available time during working hours.
• Must be willing to work overtime when necessary.
• Must coordinate all overtime with assigned supervisor.
• Must follow all procedures in the company’s Employee Handbook.
• Must follow safety procedures and use good judgment in regard to safety.
• Must be willing to work out of town as necessary.
• Establish a positive rapport with customers.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

• Excellent written and verbal communication skills.
• Excellent organizational time‑management skills.
• Proficient in Microsoft Office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of an organization.
• Maintain effective working relationships with employees, co‑workers, and managers in other departments.
• Willingness to work off‑hours as needed and assume more responsibility.
• Self‑motivated and able to manage time efficiently.
• Customer orientated.
• Able to always exhibit professional behavior.
• Willing to follow mandates and procedures of the Service Department.
• Deal with customers on a face‑to‑face basis.
• Maintain a sound working relationship with other technicians and fellow workers.
• Pass all available certificates appropriate to the position.
• Working knowledge of basic DC electricity, basic AC electricity, internal combustion, and diesel engines.
• Write routine reports and correspondence.
• Basic math skills and applying common sense instructions.
• Raymond Level 1 Certified or working toward that goal, if applicable.
• Valid driver’s license with no more than the allowable level of points on record, if applicable.
• Maintain personally owned tools according to approved minimum tool list.
• Maintain additional tools as required by duties and certification level.
• Take directions, be a team player.
• Know hydraulic systems and mechanical abilities.
• Clean, neat, professional appearance.
• Learn quickly and perform accurately with flexibility.
• Motivated for continuous self‑development and training.

Minimum:
High school diploma, general education degree (GED) or equivalent. Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.

• Position will require daily travel within assigned territories.
• Technicians will be provided a company vehicle and a company Fuel Card.
• Must be able to be insured by Raymond West.

• Position is non‑sedentary.
• Vision: close, distance, color, peripheral, depth perception, focus adjustment.
• Regularly exposed to moving mechanical parts.
• Required to go onto job sites where construction is underway.
• Must lift/move up to 50 lbs, maneuver up to…