Administrative Assistant

Posted Wednesday, February 18, 2026 at 5:00 AM

Show your passion by empowering youth and families when joining the Wayside team!

Wayside is one of Massachusetts' most respected youth and family-serving agencies, supporting more than 6,000 youth and families annually across Central, Eastern, and Northeastern regions.

We invest in our employees' wellness with comprehensive benefits, including tuition and training reimbursement, a PTO package with 3 wellness days, 9 paid holidays, and up to 3 weeks of vacation in the first year. Enjoy a learning environment with free training, CEUs, and more, along with exceptional medical benefits, financial health supports, and career development opportunities.

Apply today and earn a $2,000 sign‑on bonus!

Salary Range: $21 - $24.00/hour depending on experience + sign-on bonus (half paid after 6 months of employment and half paid after 1 year of employment/pro-rated for part-time).

Wayside Youth & Family Support Network’s Charlton site is hiring a full-time administrative assistant.

• Be a part of a multidisciplinary team serving youth and families from a strengths perspective and informed by principles of diversity, equity, and inclusion.
• Verify referred youth's insurance eligibility for services.
• Set up clients and services in the agency's Electronic Health Record (EHR) system.
• Obtain initial insurance authorizations for service as well as re-authorizations as needed and upload supporting documentation into EHR.
• Maintain Excel spreadsheets for billing and other census data with accuracy.
• Be able to run reports and manipulate data in Excel and other programs.
• Assist with other office management tasks as needed, such as but not limited to: answering calls, greeting guests at the main lobby area, assisting clients with understanding and resolving insurance issues, and maintaining the overall office environment.

• Demonstrates high quality customer service (i.e. ability to connect with others, approachability, being respectful to others).
• Demonstrates ability to work independently (i.e. can self‑direct on projects, able to work in solitude, can propose project solutions).
• Demonstrates basic computer skills (i.e. basic operation of Outlook, Word, Excel).
• Demonstrates problem‑solving & analytical skills (i.e. able to identify root cause of problems & provide effective solutions).
• Demonstrates an ability to multitask, organizational skills and task oriented.
• Demonstrates ability to meet deadlines.
• An ability to see what needs to be done to keep the office running and then go get it done.

• Must have a minimum of a high school diploma or GED/HiSet equivalent.
• Experience using Excel and other Microsoft Suite products.
• Some experience with insurance and billing are preferred.

Motivational Interviewing, Attachment, Regulation and Competency Model (ARC), and Courageous Conversations.