Sr. Medical Admin Secretary, Charlton Family Practice
Listed on 2026-02-09
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Healthcare
Healthcare Administration, Medical Receptionist, Medical Office -
Administrative/Clerical
Healthcare Administration, Medical Receptionist
Overview
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? to apply through your Workday account.
Exemption Status: Non-Exempt
Hiring Range: $16.60 - $31.37
Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.
Schedule Details: Monday through Friday
Scheduled
Hours:
8:30-5:00
Shift: 1 - Day Shift, 10 Hours (United States of America)
Hours: 40
Cost Center: 34000 - 3163 Charlton Mob Family Practice
This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other.
And everyone, in their own unique way, plays an important part, every day.
- Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness.
- Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
- Assists with new patient intake, including collecting demographic and insurance information.
- Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate.
- Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers.
- Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience.
- Serves as liaison between patients, families, and caregivers to promote timely and effective communication.
- Escorts patients to examination rooms and chaperones examinations as required.
- Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents.
- Proofreads and edits materials for grammar, spelling, format, and style.
- Composes or prepares standard letters and forms for review.
- Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations.
- Arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes.
- Makes travel arrangements for conferences, meetings, and other events.
- May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned.
- Collects patient copayments, processes payments, and maintains records for daily deposits.
- Performs on-site charge entry for submission to billing.
License/ Certification/
Education:
Required:
High School diploma or equivalent.
Preferred: Completion of a medical secretary, medical assistant, or related vocational training program.
Experience/
Skills:
- Required:
2 years of experience in a medical office or healthcare setting. - Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
- Strong organizational, communication, and customer service skills.
- Ability to maintain confidentiality of patient and organizational information.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Preferred:
Previous experience providing administrative support in an academic medical office. - Familiarity with medical terminology, insurance authorization processes, and clinical workflows.
Unless certification, licensure or registration is required, an equivalent combination of…
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