Service Desk Specialist
Job in
Charlton, Worcester County, Massachusetts, 01507, USA
Listed on 2026-02-16
Listing for:
Cypress HCM
Full Time
position Listed on 2026-02-16
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
This is an exciting opportunity to join a growing global company in the medical equipment industry! The position will sit onsite in Charlton, MA.
Responsibilities- The Support Specialist will act as the second level of contact for handling business partners technical support issues. The primary focus is deskside support and resolution of incidents/service requests escalated from Service Desk Support Analysts or submitted via Self Service.
- The Support Specialist will conduct problem management and create solution documentation both for internal Service Desk use as well as business partner use.
- Familiar with ITIL processes and framework. ITIL v3 or 2011 certification.
- Associates Degree or equivalent experience.
- Help Desk and/or Desktop Support technical certification
- Advanced knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices and anti-virus/spyware.
- Advanced knowledge of desktops and laptop hardware.
- Working experience with peripherals such as printers and desk phones.
- Demonstrated flexible approach to an ever-changing environment.
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