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General Manager

Job in Charlton, Worcester County, Massachusetts, 01507, USA
Listing for: Naylor's Equestrian Llp
Full Time position
Listed on 2026-02-28
Job specializations:
  • Management
    General Management, Hotel Management
Job Description & How to Apply Below

Role overview:

This role requires an inspirational leader with proven flair and commercial ability, as well as the skill, energy and determination to drive and develop the business. We're looking for a manager with the experience of developing the standards and reputation of this new gym whilst nurturing a growing membership base and team.

Responsibilities:
  • Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
  • Responsible for adhering to and maintaining the JD Gyms Brand Standard.
  • Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
  • Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
  • Hold regular team meetings to aid development and keep everyone updated.
  • To work towards and aim to achieve all sales and membership targets that are set.
  • To drive and maximise secondary spending revenue.
  • To ensure the whole of the gym facility is of the highest standard of cleanliness.
  • Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
  • To ensure uniform standards are being adhered to by all team members and yourself.
  • To always deliver outstanding member service.
  • To help create an environment where the team enjoy themselves whilst at work.
  • To always be an ambassador of JD Gyms.
Skills and Experience:
  • Must have a proven and successful track record of management experience within a leisure related industry.
  • Must be passionate about customer service and be an inspirational leader in the way they manage.
  • Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.
  • Ideally will have experience as a General Manager overseeing all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function.
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