Sr. Manager, Service Operations Business Analytics; Supply Inventory Forecasting, Power BI

Overview

Sr Manager, Service Operations Business Analytics & PSI

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year.

From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Sr. Field Service Business Analytics & PSI Manager partners with the Director, NACO Service Operations and NACO leadership to deliver service strategy, strengthen operational performance, and PSI forecast accuracy. This role combines strategic business analytics, project leadership and ownership of the Product Supply Inventory (PSI) process for NACO Service Operations.

You will lead insight‑driven execution across field service, applications, and customer advocacy;
own PSI forecasting rhythms and tools
; and apply Danaher Business System (DBS) rigor to improve efficiency, quality, and customer retention.

This position reports to the Director, NACO Service Operations and is part of the NACO Service team located in Chaska, MN and will be an on-site role.

In this role, you will have the opportunity to:

• Drive service strategy execution and translate priorities into measurable outcomes providing input on and maintaining key performance indicators that measure team performance across service delivery, PSI accuracy, and revenue-impacting programs;
  Own operational rhythms including monthly operating calendar, reviews, and KPI governance, providing templates; capturing decisions, improvements required, and follow-ups.
• Own the PSI forecasting process, partnering with National, Solution One, and Manufacturing teams.
• Lead analytics, dashboards, and visual management to support field service and applications with Power
  
  BI / OBI/ Service Max linked dashboards;
  Model field service capacity and demand in partnership with Service Operations Sr. Data Scientist, Service Directors, HR and Global Professional Development to forecast staffing needs and communicate impact.
• Manage and execute high‑visibility programs/projects using DBS and structured project management including acting as liaison with Global Service Enablement and IT to roll out new service software/tools that improve productivity and quality.
• Support the Director of Service Operations with day-to-day operational needs and executive level updates, maintaining flexibility in projects and responsibilities as priorities and initiatives shift throughout the year

Qualifications

The essential requirements of the job include:

• Bachelor’s degree with preference for 14+ years' experience;
  Master’s with preference for 12+ years' experience;
  Doctorate with preference for 9+ years' experience.
• Advanced proficiency in Excel, Power BI, OBI, and Service Max;
  Salesforce/Oracle familiarity or other similar platforms is a plus;
  Proven process improvement and project leadership with sustained results utilizing DBS fundamentals or other similar lean tools.
• Experience in…