Senior Specialist, Customer Service

Location:

Chaska, MN
** About the Role
** Entegris is seeking a Senior Customer Service Specialist to provide advanced support for our customers. This role serves as a trusted resource for resolving complex and high impact customer needs, working closely with partners across regions and functions to align on solutions. The Senior Customer Service Specialist applies experience, judgment, and initiative to navigate policies, balance priorities, and support operational, financial, and customer experience goals.
** Key Responsibilities
** Independently analyze customer orders and nonroutine requests, interpret customer intent and internal business requirements, evaluate operational and compliance implications, and translate approved business requirements into SAP and Entegris processes to support accurate fulfillment and business objectives.

Serve as the primary point of contact for high-impact customers, independently managing nonroutine issues, evaluating competing priorities, and determining appropriate courses of action to meet customer and business requirements.

Assess competing customer requirements and determine which customer commitments should take precedence based on business impact, operational constraints, and strategic considerations Review and evaluate customer purchase orders for alignment with compliance requirements, exercise judgment to resolve discrepancies or determine appropriate corrective actions and authorize SAP entry in accordance with company policies.

Analyze consignment inventory usage trends and demand forecasts, evaluate customer and operational requirements, and develop replenishment and min/max recommendations to balance customer service, inventory risk, and business objectives. Apply regulatory knowledge, training, and company guidance to assess customer transactions for export, compliance, and regulatory risk, and exercise judgment to ensure appropriate handling or escalation of compliance sensitive scenarios. Collaborate with Production, Logistics, Finance, Compliance, and other stakeholders to balance customer requirements with operational and regulatory constraints
** Other Duties
** Perform additional responsibilities as assigned to support departmental and organizational objectives
** Qualifications
*
* Education:

Bachelor’s degree in Business or related field, or equivalent professional experience

Experience:

Minimum of 5 years of professional experience in customer service, operations, or related business support roles

Skills:

Advanced analytical and problem-solving skills Ability to exercise independent judgment and discretion SAP experience preferred Proficiency in Microsoft Office Experience in manufacturing or ISO-regulated environments preferred Improved customer experience for key accounts At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it.

People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better.
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