Member Services
Job in
Chaska, Carver County, Minnesota, 55318, USA
Listed on 2026-06-02
Listing for:
Snap Fitness
Full Time
position Listed on 2026-06-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Bilingual -
Sales
Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
* Enjoyable & rewarding work environment
* Complimentary gym membership
* Flexible schedule
* Opportunity for advancement
Position Summary:
The Member Services Representative is the face of our gym and plays a key role in creating a welcoming, energetic, and motivating environment for all members and guests. This role is responsible for delivering exceptional customer service, driving membership sales, and building strong relationships within the gym community.
Key Responsibilities:
Member Experience & Engagement
* Greet all members and guests with a friendly, upbeat, and professional attitude
* Create a welcoming atmosphere by building relationships and engaging in positive conversations
* Help motivate members and contribute to a high-energy gym environment
* Address member questions, concerns, and feedback in a timely and professional manner
Tours & Sales
* Conduct gym tours for walk-ins and scheduled appointments
* Effectively present membership options and promote the value of our facility
* Sell memberships and additional services, including group classes, personal training, sauna access, and supplements
* Meet or exceed individual and team sales goals
Lead Management
* Contact new leads within 24 hours via phone, text, or email
* Schedule tours and follow up to convert leads into active members
* Maintain consistent communication with prospects to encourage engagement
Membership Management
* Understand all membership options, pricing, and promotions
* Process new memberships, upgrades, and add-ons accurately
* Clearly explain and enforce the gym's cancellation policy
* Assist members with cancellations when requested, ensuring proper procedures are followed
Systems & Administration
* Learn and effectively use Glo Fox, Gym Sales, and Fran Connect systems
* Maintain accurate records of member interactions, sales, and updates
* Complete daily administrative tasks as assigned
General Club Responsibilities
* Maintain cleanliness and organization of the front desk and common areas
* When not giving tours, taking out the trash, stocking, and general cleaning
* Assist with gym events, promotions, and community outreach efforts
* Support team members and contribute to a positive team environment
* Perform additional duties as needed to support overall gym operations
Qualifications:
* Strong interpersonal and communication skills
* Outgoing, friendly, and "bubbly" personality
* Comfortable initiating conversations and building relationships with a wide variety of people
* Sales-oriented mindset with a willingness to learn and grow
* Ability to multitask and stay organized in a fast-paced environment
* Basic computer skills and willingness to learn new software systems
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