Customer Service Co-Op

Job Title:

Customer Service Co-Op

Job Description:

Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue the mission.

Our site in Chaska, MN is seeking a Customer Service Co-Op to join our team for the Spring 2027 season. This assignment is intended to be 6 months in duration. In this role, you will support the North America Customer Service team through customer interactions, shared inbox management, order management activities, and process improvement initiatives. You will partner with Customer Service Representatives to deliver exceptional customer service while gaining hands‑on experience in customer service operations, supply chain processes, and business automation projects, including support of the Customer Service Inbox AI Agent initiative

• Monitor the Customer Service shared inbox and respond to customer inquiries regarding order status, quotes, shipments, lead times, documentation requests, and other service‑related questions.
• Research customer inquiries using SAP, internal systems, and available documentation while partnering with Customer Service Representatives, Logistics, Planning, Quality, and Sales to resolve issues.
• Support routine customer service operations including quote preparation, order follow‑up, shipment tracking, returns coordination, reporting, and operational improvement projects.
• Participate in the Customer Service Inbox AI Agent project through testing, email classification, process documentation, automation analysis, and continuous improvement activities.

• Currently pursuing a bachelor's degree in business, Supply Chain, Operations Management, Data Analytics, or a related field.
• Strong analytical, problem‑solving, and organizational skills.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
• Strong written and verbal communication skills with the ability to work effectively across multiple teams. Supported by the collaborative customer‑facing responsibilities of the role.
• Interest in customer service operations, business process improvement, automation, or artificial intelligence applications in business. This aligns with the role’s responsibilities supporting customer service operations and participation in the Customer Service Inbox AI Agent project

• Business Administration, Supply Chain Management, Operations Management, Industrial Engineering, Data Analytics, Management Information Systems, or related field.
• Expected graduation date between December 2027 and May 2029.

• Must be a currently enrolled student
• Available to work 40 hours a week, M-F (8a-5p) beginning in January through June
• Must be familiar with the university’s requirements to participate in a co‑op program
• Entegris is not currently hiring candidates for co‑ops/internships who will need, now or at any time in the future, Entegris sponsorship through the H1‑B lottery.

Lead. Inspire. Innovate. Define Your Future. Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision‑making process is truly a collaborative effort as we realize there are leaders at every level of the organization.

We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

• Compensati…