Child Support Enforcement Technician

Job Summary

Under the direction of the Child Support Supervisor, the Support Enforcement Technician is responsible for gathering, examining, researching and compiling information needed to establish and enforce the financial and collection portion of court orders pertaining to child support, child care or medical obligations.

Under the direction of the Child Support Supervisor, the Support Enforcement Technician is responsible for gathering, examining, researching and compiling information needed to establish and enforce the financial and collection portion of court orders pertaining to child support, child care or medical obligations.

• Performs intake responsibilities and activities. Responds to walk-ins and phone inquiries from the public, citizens, payors, state agencies, attorneys or staff. Explains options available through the expedited process and collects DNA specimens.
• Interviews clients to obtain information in the completion of required paperwork to open and maintain child support, medical support, spousal maintenance or child care.
• Collects, analyzes and investigates the identity, location of absent parents and financial status of parties on a case. Makes telephone and written inquires to individuals and other agencies and reviews relevant case files.
• Resolves, updates and reconciles accounts using departmental software. Audits and reviews case files to ensure court orders are in compliance with income withholding, child support, childcare, medical support and other requirements.
• Collaborates with other state agencies to initiate legal actions and gather pertinent case information.
• Collects, reconciles, and prepares vouchers for payment.
• Makes referrals to and collaborates with inside/outside agencies.
• Performs other comparable duties of a like or similar nature as assigned.
• Monitors cases for compliance with court orders and by administrative enforcement tools set forth by Federal/State laws and County policies to enforce court actions(i.e. tax intercepts, drivers license suspension, income withholding, credit bureau reporting, FIDM, recreational license suspension, etc.).

• High school diploma or GED.
• Valid driver's license or evidence of equivalent mobility.

• A minimum of one year previous clerical experience or experience working with the public.

All applications will be screened for minimum qualifications, scored and ranked. The highest ranked candidates meeting minimum qualifications will be recommended for the scored oral examinations (interviews). Final selection for the position will include successful completion of oral interview(s), reference checks, and background investigation.

01 Do you have a high school diploma or GED?

• Yes
• No

02 Do you have a valid driver's license or evidence of equivalent mobility?

• Yes
• No

03 How many years of paid work experience do you have in an administrative assistant or clerical/customer service position?

• None/Less that 1 year
• 1 year, less than 3 years
• 3 years or more

04 How many years of paid work experience do you have as a Child Support Enforcement Technician?

• None/Less that 1 year
• 1 year, less than 3 years
• 3 years or more

05 Do you have experience working with paperless files/electronic records management systems?

• Yes
• No

06 How many years of paid work experience do you have working court orders and/or within the court system?

• None/less than 1 year
• 1 year, less than 3 years
• 3 years or more

07 How many years of paid work experience do you have in accounts receivable and/or accounts payable?

• None/less than 1 year
• 1 year, less than 3 years
• 3 years or more

08 Do you have professional work experience interacting with distressed customers and/or customers experiencing multiple barriers?

• Yes
• No

09 In the last five years, how many years of paid work experience do you have interviewing or assisting people with completing paperwork?

• None/less than 1 year
• 1 year, less than 3 years
• 3 years or more

10 How many years of professional experience you have in working with people from diverse cultural and economic backgrounds?

• None/less than 1 year
• 1 year, less than 3 years
• 3 years or more

11 How many years of paid work experience do you have interacting within and/or administering public assistance programs such as financial assistance, workforce, MFIP, MA or similar?

• None/less than 1 year
• 1 year, less than 3 years
• 3 years or more
• Required Question