Supervisor, Customer Service

** About the Role
** Entegris is seeking a Customer Service Supervisor to join our North America Customer Service team. In this role, you will supervise a team of Entegris Professionals focusing on resolving Customer inquiries, complex issues, and ensuring the highest levels of customer satisfaction. You will utilize tools such as SAP and collaborate across multiple departments and Regions to meet critical Customer needs.

** Key Responsibilities
** Optimize workload distribution, manage absences, and maintain adequate coverage for customer inquiries and operational tasks.
** Customer Experience
** normal CSR tasks for Perform additional tasks and participate in project activities as assigned
** Qualifications
* * Bachelor’s degree or equivalent experience. 5+ years in customer service or sales support, with at least 2 years in a leadership role. Strong knowledge of SAP (Sales & Distribution module preferred). Proven ability to lead diverse teams  Excellent communication, problem-solving, and organizational skills. Ability to prioritize and execute in a fast-paced environment.
* Innovation:
Implement process improvements that enhance global service delivery.

Lead. Inspire. Innovate. Define Your Future.  Not everyone who works for a global company shares the same background, experiences and perspectives. We leverage the differences of our employees to bring new ideas to the table. Every employee throughout the company is encouraged to share input on projects and initiatives. Our decision-making process is truly a collaborative effort as we realize there are leaders at every level of the organization.

We put our values at the core of how we operate as an organization — not just when it’s convenient, but in a lasting and meaningful way. We want the time and energy you spend here to have a positive impact on your life inside and outside of the office.

Entegris does not provide immigration-related sponsorship for this role. Do not apply for this role if you need Entegris immigration sponsorship (e.g., H1B, TN, STEM OPT, etc.) now or in the future.

At Entegris we are committed to providing equal opportunity for all employees and applicants. Our policy is to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, religion, sexual orientation, age, national origin, disability, marital or military status.#LI-BS1
** WHAT WE OFFER
** Our total rewards package goes above and beyond just a paycheck. Whether you’re looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.
* Compensation: $80,000 - $100,000 per year with actual pay dependent on candidate overall skills for the role
* Annual bonus eligibility
* Progressive paid time off policy that empowers you to take the time you need to recharge
* Generous 401(K) plan with an impressive employer match with no delayed vesting
* Excellent health, dental and vision insurance packages to fit your needs
* Education assistance to support your learning journey
* A values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence At Entegris, we want you to be part of our culture, which values your unique talents, skills, and experiences. We believe what we do is as important as how we do it.

People at our company bring their true selves to work, and are appreciated not only for what they do, but for who they are. This plus the technical complexity of our products and solutions means you can be sure your work is both challenging and changing the world for the better.
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