Senior Hardware Support Specialist

Job Overview

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills, and discover what you excel at—all from Day One.

• Oversee team installations and assist where and when needed with day‑to‑day functions.
• Maintain records and audit of equipment, spacing, and spare parts inventories.
• Provide recommendations to management for supply reorder.
• Ensure proper installation practices and procedures are met consistently using best practices.
• Oversee break/fix support process.
• Complete more technical aspects of the break/fix process and recommend solutions.
• Coordinate changes, schedules, and monitor repairs while working with Business Lines to find an adequate time for replacement.

• Bachelor’s degree or equivalent work experience.
• Technical or vocational certification.
• At least 5 years of experience with installing, relocating, and maintaining computing hardware such as monitors, small CPUs, and printers.
• At least 5 years of experience within a total information technology (IT) environment.

• Basic understanding of IT incident management.
• Working experience in hardware infrastructure, storage hardware, IT standards, procedures, policy, mid‑range hardware, mainframe hardware, change control, networking/communications hardware, telecommunications, and server hardware.
• Extensive experience in IT environment, H/W installation and support, and technical troubleshooting.

6pm to 6am, 3–4 days per week working 12‑hour shifts—one week 3 days, the next week 4 days, typically Wednesday to Friday and every other Saturday.

Our benefits are designed to help you and your family boost your health, protect your financial security, and give you peace of mind.

• Healthcare: medical, dental, vision
• Basic term and optional term life insurance
• Short‑term and long‑term disability; pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and safe leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay Range: $30.29 – $40.38. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension (all benefits are subject to eligibility requirements).

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. We consider qualified applicants with arrest or conviction records for employment.

U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with, the requirements of Section
19 of the Federal Deposit Insurance Act (FDIA). Certain positions may also be subject to the requirements of FINRA, NMLS registration, RegZ, RegG, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.