Data Center Technician

Job Description

The Data Center Technician I is a 24x7x365 market‑based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting, and management applications is required. The candidate must be able to represent Flexential professionally and technically during interactions with customers and internal resources in a calm and professional manner.

• Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; respond to customer phone calls and emails promptly and effectively.
• Monitor and troubleshoot technical issues and alarms with Flexential Infrastructure, following ERP procedures and escalating to engineering staff in a fast‑paced data center environment.
• Perform physical security walkthroughs and administer security sign‑in and badging procedures for all colocation customers, visitors, third parties, and escort them to designated work locations while adhering to and enforcing established company security standards.
• Track and document time spent on tasks and support cases, including customer installations, site expansions, outages, and remote hands activities.
• Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets.
• Accurately follow Flexential Cabling Standards.
• Execute standard operational tasks including auditing, documentation, and report completion under guidance from senior team members.
• Accurately follow instructions for hardware installations, maintenance requests, and ticket updates within Service Now and other systems.
• Always maintain data center cleanliness and organization, including inventory of tools and equipment, and support shipping/receiving processes.
• Work on common hardware upgrade/replacement requests.
• Identify information given during more complex requests as outlined by the remote hands product.
• Perform common maintenance/PRJTASK requests after receiving guidance/walkthrough from a local project coordinator.
• Identify physical layer problems through testing of cables (cables properly seated, power supplies plugged in, power strip powered).
• Install hardware in a cabinet according to Flexential best practices.
• Understand OpsDB functionality.
• Install, label, and document power installed into customer cabinets.
• Can articulate process for ordering PDUs, cable, and cabinets.
• Install, label, terminate, test, and troubleshoot cabling consistently.
• Document CLX entries.
• Follow safety and fiber cleaning protocols.
• Read, understand, and perform LOA verification.
• Support site safety and emergency readiness efforts by participating in walkthroughs and learning protocols.
• Maintain SLA compliance across assigned tasks.
• Document shift activities and complete handoffs to ensure continuity of operations.
• Learn and apply Technical Operations best practices, seeking guidance from DCT II and III team members.
• Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed.
• Perform other duties as assigned, contributing to a high‑performing, collaborative, and resilient data center environment.

• Passion for providing great customer experience.
• Strong verbal and written communication skills.
• Understanding of Windows and Microsoft operating systems.
• Must be a self‑starter, reliable and dependable.
• Strong attention to detail, making and keeping commitments and meeting deadlines.
• High school diploma or equivalent.
• 0‑4 years of experience working within an IT or Data Center Support environment.
• Cross‑team collaboration.
• Running cable/climbing ladders.
• Effectively respond to critical infrastructure emergencies.
• Network/Power monitoring.
• Candidates must have reliable transportation.
• Ability to learn quickly and apply new knowledge and skills.
• Assess situations and cascade accordingly, following internal procedures.

• 1 year of experience working within an IT or Data Center Support environment.
• Previous NOC/SOC/IOC experience and/or data center experience.
• S…