Member Services

Position Summary

The Member Services Representative is the face of our gym and plays a key role in creating a welcoming, energetic, and motivating environment for all members and guests. This role is responsible for delivering exceptional customer service, driving membership sales, and building strong relationships within the gym community.

• Greet all members and guests with a friendly, upbeat, and professional attitude
• Create a welcoming atmosphere by building relationships and engaging in positive conversations
• Help motivate members and contribute to a high-energy gym environment
• Address member questions, concerns, and feedback in a timely and professional manner
• Conduct gym tours for walk-ins and scheduled appointments
• Effectively present membership options and promote the value of our facility
• Sell memberships and additional services, including group classes, personal training, sauna access, and supplements
• Meet or exceed individual and team sales goals

• Contact new leads within 24 hours via phone, text, or email
• Schedule tours and follow up to convert leads into active members
• Maintain consistent communication with prospects to encourage engagement

• Understand all membership options, pricing, and promotions
• Process new memberships, upgrades, and add-ons accurately
• Clearly explain and enforce the gym’s cancellation policy
• Assist members with cancellations when requested, ensuring proper procedures are followed

• Learn and effectively use Glo Fox, Gym Sales, and Fran Connect systems
• Maintain accurate records of member interactions, sales, and updates
• Complete daily administrative tasks as assigned
• Maintain cleanliness and organization of the front desk and common areas
• Perform additional duties as needed to support overall gym operations

• Strong interpersonal and communication skills
• Outgoing, friendly, and bubbly personality
• Comfortable initiating conversations and building relationships with a wide variety of people
• Sales-oriented mindset with a willingness to learn and grow
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and willingness to learn new software systems