Manager, Small Business EBITDA Creation and Credit Reduction

Manager, Small Business EBITDA Creation and Credit Reduction

Location:

Toronto, ON, CA, M5J 2V5

Jobs by Category:
Sales and Marketing

Job Function:
Marketing

Status:
Full Time

Schedule:

Regular

Join our team and what we’ll accomplish together.

The Small-Medium Business (SMB) team is a dynamic, fast‑paced, and collaborative group. Together, we deliver profitable growth within the highest‑value segment for TELUS Business. We are the destination of choice for entrepreneurial marketers who enjoy starting something from nothing and building it up. Our values center around ownership, outcomes, curiosity, iteration, and celebration.

We’re looking for a Manager, EBITDA Creation and Credit Reduction dedicated to finding opportunities to increase EBITDA and ARPU by optimizing our credit structures, executing strategic price increases, and refining fee adjustments to ensure every customer relationship is as profitable as possible.

• People Leadership: Manage and develop a team of four, fostering a performance‑based culture rooted in curiosity and financial discipline.
• EBITDA Strategy: Lead the strategy and execution of initiatives focused on credit reduction, price increases, and fee adjustments.
• Credit Reduction: Collaborate with sales and call‑centre teams to align on strategic guardrails and offer governance that balances competitiveness with profitability.
• Revenue Optimization: Shape and adjust customer value propositions and pricing levers in response to market dynamics while maintaining long‑term portfolio health.
• Cross‑Functional
  
  Collaboration:
  
  Work closely with pricing, business intelligence, and finance teams to reactively and proactively maintain customer ARPU.
• Executive Storytelling: Garner buy‑in for EBITDA initiatives from senior leadership by leveraging strong storytelling and negotiation skills.
• Performance Reporting & Insights: Establish robust reporting frameworks to track the impact of EBITDA initiatives, providing visibility into ARPU lift and credit trends while translating complex data into actionable insights for the broader business.
• Continuous Improvement: Identify opportunities related to fees and one‑time charges to drive financial objectives while being thoughtful of customer experience.

What you bring

• You’re a natural‑born leader with a willingness to challenge the status quo.
• You are an analytical thinker who leverages segmentation models, performance trends, and customer journey insights to inform data‑backed retention decisions.
• You provide thoughtful recommendations that link back to specific business problems and goals.
• You’re a supportive manager, known for your focus on coaching, supporting, and mentoring your team members in an open, honest, inclusive, and approachable way.
• You’re a persuasive communicator who is clear, concise, and articulate in all aspects of communication.
• You manage stakeholder communications well, including to members of cross‑functional leadership groups.
• You are results‑oriented with a strong sense of ownership for customer lifecycle outcomes, retention economics, and long‑term portfolio performance.
• You are agile and have the ability to coordinate multiple initiatives in the portfolio and work within an environment of rapid change.

• You have 5‑7 years experience in a marketing, program or product management role where you were involved in executing key strategic marketing, campaign, and/or pricing initiatives.
• You have experience leading people and empowering teams to achieve their goals and drive success.

Salary Range: $102,000–$152,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn’t match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible…