Inside Sales Representative - Discrete

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work to meet all established Key Performance Indicators (KPI's)
• Meet sales and gross profit percentage targets for assigned books of business.
• Follow company guidelines to establish selling prices and profit margins.
• Actively research profitability concerns.
• Meet objectives related to customer acquisition and activation.
• Always represent the company professionally and courteously.
• Moderate/Expert technical understanding of fasteners & industrial hardware required.
• Ensure customer retention through seamless customer support, proactive communication, and order fulfillment troubleshooting.
• Serve as an escalation point for non-routine customer solutions and support; provide support to the Business Unit Manager in escalated matters.
• Improve customer experience and provide solutions for one-time buys, driving efficiency to improve service & profitability.
• Provide support and mentorship to other members of the discrete/unplanned Inside Sales team, including providing training opportunities.
• Perform data entry, quote support, record management, research activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes.
• Effective management of all customers’ master data (shipping conditions, blanket order requirements, customer contact information, CRM data, prior day invoicing, order entry, etc.).
• Proactively drive account management while executing tasks to support the sales process and move opportunities forward.
• Collaborate professionally with cross‑functional teams to identify and resolve customer issues.
• Manage customer portals for demand, quote requests, and corrective actions.
• Maintain and build customer relationships to become trusted consultative advisors.
• Demonstrate excellent judgement and decision-making skills.
• Strategic thinker; use creative and innovative problem solving in many types of diverse situations.
• Proactively contact customers to assist with upcoming requirements.
• Learn to read and decipher customer prints and drawings with Wurth training.
• Provide leadership for recommending and identifying internal process improvements.
• Respond timely to requests via all modes of communication (phone, fax, email, or chat).
• Perform other duties, as assigned.

• Bachelor’s Degree Preferred; high school diploma/GED acceptable.
• Minimum 3–5 years of customer service/inside sales or related experience required.
• Intermediate to advanced experience in Microsoft Outlook, Word and PowerPoint.
• Advanced Excel skills.
• Experience with SAP & P21 advantageous.
• Ability to read, analyze and understand customer purchase orders, drawings and vendor-supplied reference material.
• Experience in sourcing and procuring industrial hardware.
• Intermediate technical understanding of fasteners & industrial hardware required.
• Ability to analyze data to make decisions and impact on the customer.
• Up‑sell products and services.
• Supply customers with professional written, computer-generated or verbal quotations and recommendations.
• Communicate clearly and concisely via phone and in person.
• Establish credibility, respect and trust from internal colleagues and external customers.
• Keep employees motivated, create a team environment and resolve conflict.
• Occasionally lift, carry or move up to 25 lbs.

• Maternity/Paternal leave after 1 year of service.
• Tuition reimbursement eligible after 1 year of service.
• Health benefits and programs – medical, vision, dental, life insurance and more.
• 401(k) and other retirement plans.
• Short‑term and long‑term disability coverage.
• Paid Time Off accrued per pay period, with an additional day earned per year of service.
• 10 paid holidays per year.

The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws. LI-SJ