Store Production Team Lead

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees' differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title:
Store Production Team Lead

Department:
Retail operations

Reports To:
Store Manager

Classification:
Non-Exempt

EEO-1 Category: Laborers and Helpers

Safety Sensitive: No

Supervises: N/A

Job Summary

The Store Team Leads serve as senior-level Retail Associate responsible for the day-to-day activities of the production side of the Operations to include donation door and donated goods processing. They are accountable for the quality and quantity of the donations being sent to the sales floor. Their main responsibility is making sure that the store goals are met during their shift while actively participating in the collection of donations and production related duties.

This is a position for experienced retail associates who lead by example and have the desire to grow within the organization. This position requires a strong donor focus, donation acquisition and process, the ability to operate with minimum supervision, and an understanding of business demands.

Essential Job Duties

In addition to the job duties of a Retail Associate, the Store Production Team Lead will also be responsible for the following:

1. Support the Store Management team in evaluating the quality of the products going to the sales floor and assist Retail Associates in meeting expected goals

2. Communicate the organization's mission, vision, and values and promote diversity

3. Train, coach, and provide feedback to help staff strengthen and develop skills in back-room operations

4. Assist the Store Management Team in recruiting, onboarding, training, documenting, and communicating staff performance and behavioral issues.

5. Demonstrate leadership and positive role modeling for retail staff

6. Effectively manage time and monitor retail staff time to ensure that work is completed with accuracy

7. Assist the General Manager to maximize the store's financial performance and achieving the desired results

8. If needed and as part of on-the-job training and professional development, act as manager on duty and assume temporary responsibility for the store operations including the collection of donations, processing, pricing, stocking, performing register transactions, and handling donated goods overall to meet expected goals at every step of the process

9. May open and/or close the store

10. Perform other tasks as assigned

Competencies

Adaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency Coaching Delegating Building Trust

Education, Experience, and Expectations

Requires high school diploma or equivalent

Requires one year of retail experience

Interacts with people with disabilities in a manner that enhances their dignity, privacy, and confidentiality Demonstrates professionalism

Requires a high level of professionalism, integrity, business conduct, and ethical behavior. Understands and follows LLGI policies and procedures.

Knowledge, Skills, And Abilities

Requires CPR/First Aid certification or ability to obtain certification within six months of employment. Requires DSP training or ability to complete training within one year of employment.

Requires proficiency with the Google business platform and/or Microsoft Office products including Word, PowerPoint, Outlook and Excel and the ability to utilize other software such as payroll and point of sale) Maintains confidentiality of information related to LLGI operations, financial matters and personnel matters. Works independently while fostering a strong team atmosphere.

Conveys information clearly through verbal and written communication.

Demonstrates sensitivity and the ability to communicate with a…