Billing Clerk

Billing Clerk

We are looking for a detail-focused Billing Clerk to support billing operations for a construction and contractor environment in Chattanooga, Tennessee. This long-term contract position is ideal for someone who can balance accuracy, problem-solving, and customer support while working with financial records and payment activity. The person in this role will review billing issues, resolve exceptions, and help ensure invoices and payments are processed correctly and on time.

Responsibilities:

• Prepare and process invoices accurately while monitoring account activity to support timely billing and payment application.
• Research billing discrepancies and payment-related exceptions, partnering with analysts and internal teams to resolve issues efficiently.
• Examine policy, pricing, and payment records to identify the source of billing problems and take appropriate corrective action.
• Review declined credit card transactions, organize them by next-step priority, and follow established procedures for resolution.
• Investigate chargebacks and submit prompt, well-documented responses to financial institutions when needed.
• Handle customer billing inquiries, cancellations, and delinquent account matters with professionalism and attention to detail.
• Update records and complete corrections within billing systems and related work tools to maintain accurate account status.
• Support process improvement efforts by identifying recurring issues and recommending ways to simplify billing-related tasks.
• Communicate progress, findings, and issue status clearly to stakeholders to keep billing activities moving forward.
• Maintain productive vendor relationships and stay aligned with accepted billing practices and compliance expectations.