Billing Clerk

Billing Clerk

We are looking for a detail-oriented Billing Clerk to support billing operations for a Contract to Hire position based in Chattanooga, Tennessee. This role is ideal for someone who can evaluate financial information carefully, manage multiple priorities, and resolve billing issues with accuracy and professionalism. The successful candidate will work closely with cross-functional partners to address exceptions, support customer account activity, and help maintain efficient, compliant billing processes.

Responsibilities:

• Process invoices accurately and assist with daily billing activities to support timely payment application and account maintenance.

• Partner with analysts and related teams to research billing discrepancies and resolve exception items affecting customer policies or payments.

• Examine interface-related billing issues, identify underlying causes, and carry out corrective actions to ensure records are updated properly.

• Review policy and pricing-related exception cases, determine appropriate next steps, and complete follow-up actions within required systems and workflows.

• Monitor credit card decline reports, classify issues by resolution path, and support efforts to address payment failures efficiently.

• Investigate chargeback activity and prepare prompt, accurate responses for financial institutions and other external parties.

• Handle account concerns such as cancellations, delinquent balances, and customer billing inquiries with a high level of accuracy and service.

• Maintain productive vendor relationships and support adherence to billing standards, compliance expectations, and evolving industry practices.

• Identify process improvement opportunities that increase efficiency, reduce recurring issues, and strengthen billing accuracy.

• Communicate progress, findings, and issue status clearly to stakeholders to support timely resolution of outstanding items.