Training Administrator - FSD

SUMMARY:

This position edits, audits, and updates training, focusing on contract compliance and providing the highest-quality training products for security personnel servicing contracts supported by the Federal Services Division (FSD). It is supervised by and reports to the Assistant Director of Training, Federal Services Division. This position is an onsite position located at the corporate office in Chattanooga, TN

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Implement and deploy eLearning content based on the current and future needs of any FSD contracts.

* Update Walden Security training forms as necessary, and design and modify required training documentation (e.g., checklists, sign-in sheets, forms, etc.) to ensure they are up-to-date.

* Collaborate with Training Instructors to modify and update content and lesson plans as requested by the U.S. Marshals Service or other FPS contracts to meet Federal contract requirements.

* Coordinate the day-to-day functioning of the LMS regarding FSD requirements.

* Review, prepare, and assist in updating training and LMS content before the start of the Fiscal Year.

* Maintain accurate records of training activities, attendance, and employee development progress using the LMS software system.

* Generate Training reports, such as completions and certifications, based on courses.

* Troubleshoot any training issues involving the LMS reported via end users or other sources.

* Guide contract managers and intermediate supervisors on completing required training forms.

* Process new hires

* Update spreadsheets with new hires, LOA, FMLA, terminations, transfers, etc.

* General training/administrative support to assigned contracts/circuits (to include email, phone calls, etc.) LMS data entry and support

* Receive, review, and audit training schedules

* Regulate, check, and confirm all Training Instructors are certified during documentation review/submit requests for training instructor approval to the Field Training Manager

* Documentation audit/processing/entry for Phase I, Phase II, Annual training, Initial FAQ, and Annual FAQ.

* Transfer FAQ documentation, audit/processing/entry

* Remedial Training documentation audit/processing/entry

* Conduct Monthly Activity Report reviews

* Utilize SharePoint to release updated training materials to Intermediate Supervisors

* Support the FSD Training Department in annually shipping weapons and ammo.

* Support the FSD Training Academy operations (e.g. LMS, classroom maintenance, testing, etc.)

* Performs all other duties as assigned by the Assistant Director of Training.

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies (minimum of
5):

* Design - Generates creative solutions;
Translates concepts and information into images;
Uses feedback to modify designs;
Applies design principles;
Demonstrates attention to detail.

* Problem Solving - Identifies and resolves problems promptly;
Gathers and analyzes information skillfully;
Develops alternative solutions;
Works well in group problem-solving situations;
Uses reason even when dealing with emotional topics.

* Project Management - Develops project plans;
Coordinates projects;
Communicates changes and progress;
Completes projects on time and budget;
Manages project team activities.

* Technical Skills - Assesses own strengths and weaknesses;
Pursues training and development opportunities;
Strives to continuously build knowledge and skills;
Shares expertise with others.

* Interpersonal Skills - Focuses on solving conflict, not blaming;
Maintains confidentiality;
Listens to others without interrupting;
Keeps emotions under control;
Remains open to others' ideas and tries new things.

* Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.

* Written Communication - Writes clearly and informatively;
Edits work for spelling and grammar;
Varies writing style to meet needs;
Presents numerical data effectively;
Able to read and interpret written information.

* Teamwork - Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Puts the success of the team above own interests;
Able to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed.

* Organizational Support - Follows policies and procedures;
Completes administrative tasks correctly and on time; supports organization's goals and values;
Benefits organization through outside activities;
Supports affirmative action and respects diversity.

* Strategic Thinking - develops strategies to achieve organizational goals; understands organization's strengths & weaknesses. Displays willingness to make decisions; exhibits sound and accurate judgment;
Adapts strategy to changing conditions; supports and explains…