Site Admin Specialist

Job Category: Non-Union Non-Contact Center

Requisition Number: SITEA
008572

• Posted:
  May 27, 2026
• Full-Time

Showing 1 location

Chattanooga, TN
Chattanooga, TN, USA

Home Serve USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last ten years. What does Home Serve do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.

And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At Home Serve, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at Home Serve, you’re part of a growing team that’s working to make home repairs and improvements easy.

Position Overview:

At Home Serve, we are dedicated to providing our employees with a workplace that allows every employee to achieve their best. Our company has a collaborative, professional, and fun atmosphere and we offer an exciting array of opportunities for career-minded people with an entrepreneurial spirit.

The Site Administrative Specialist position will be the "face" of the Home Serve Chattanooga, TN site and will need to be positive, welcoming, and energetic. This position will be the first point of contact for all visitors entering the building as well as managing the day-to-day office responsibilities. In addition, the role will be responsible for scheduling, communicating, and coordinating all site visits as well as working with the SVP of Contact Center Operations on special projects as needed.

Responsibilities:

Front Desk & Visitor Management

• Manage the front desk, greeting all guests in a professional and friendly manner
• Monitor visitor access, issue badges, and assist with requests
• Track all employee visitors from all sites across the organization, coordinating workspace needs, Wi‑Fi access, and ad hoc requests for visiting employees

Administrative Support

• Provide general administrative and clerical support across departments, prioritized by urgency and deadlines
• Arrange and manage calendars, schedule meetings, conference calls, and events for leadership as needed
• Coordinate travel arrangements and catering requests
• Assist departments with scheduling, communicating, and coordinating site visits, events, and research needs
• Provide backup support to the Engagement Coordinator and Facility Manager as needed

Office & Facility Oversight

• Maintain the reception area to ensure a welcoming and professional environment
• Coordinate and manage office space and workstation availability for visiting employees

Compliance & Confidentiality

• Follow and uphold Home Serve's Code of Conduct, Information Security Policies, and Physical Security Policies and Procedures
• Maintain confidentiality and exercise discretion in handling sensitive information

Essential Functions:

% of Time on Function

Front Desk & Visitor Management— Managing the front desk, greeting guests, monitoring visitor access, maintaining visitor logs, issuing badges, and tracking employee visitors from all sites including international visitors.

30%

Administrative Support— Providing general administrative and clerical support, managing calendars, scheduling meetings, coordinating travel arrangements and catering, and coordinating site visits.

30%

Office & Facility Oversight
— Maintaining the reception area and coordinating office space, meeting space and workstation availability for visiting employees.

20%

Communication & Event Coordination—…