Administrative Assistant

Job Details

• Level: Experienced
• Location:
  
  Hurst Service
  - Houston, TX 77008
• Position Type:
  Full Time
• Education Level: High School Diploma/GED
• Salary Range: $24.00 - $26.00 Hourly
• Travel Percentage:
  Negligible
• Job Shift: Day
• Job Category:
  Admin
  - Clerical

The Administrative Assistant, under the direction of the General Manager, will provide clerical support to our operation. This position will be responsible for compiling and maintaining records of business transactions and performing office activities. This position requires meticulous attention-to-detail and the ability to follow-up and provide status updates, as appropriate, on initiatives and tasks assigned.

• Medical plans: one of three options with dental and vision coverage
• 401(k) with 5% company match
• Career growth through training programs and advancement opportunities in wastewater operations and environmental services
• Paid time off: generous PTO policy accrues from day 1, with floating and company‑paid holidays
• Additional perks: company‑paid life and disability insurance, employee assistance program, and more
• Supportive leadership that values safety, professionalism, and growth

• Greets and assists visitors
• Assists Market Managers and leaders with delegated tasks
• Completes daily data entry of all third‑party customers’ manifests on third‑party dashboard
• Ensures manifests are in full compliance with City of Houston ordinance
• Answers phones; transfers calls; takes messages and routes callers to the correct department
• Collects, gathers, organizes and scans documents to the appropriate department
• Researches missing or incomplete manifests and responds appropriately
• Responds to customer concerns and questions
• Stamps third‑party manifests as they come in
• Collects data from driver’s daily route sheet and enters into mileage spreadsheet
• Works on manifest for previous day (stamps, signs, dates, separates, scans and files, mails out manifest to City if required)
• Ensures permitting processes are completed timely and accurately
• Participates in special projects and other duties as assigned (duties may change at any time with or without notice)

• High School Diploma/GED preferred with a minimum of 3+ years of administrative office management experience, or equivalent combination of experience and/or education
• Bilingual and fluent in English and Spanish
• Intermediate knowledge of MS Office Suite, including MS Word and Excel
• Minimum of 1-2 years of transportation/dispatch industry experience
• Strong attention to detail
• Excellent interpersonal skills and a high drive to provide superior customer service
• Highly motivated with ability to take initiative without direction
• Ability to use sound judgment in making good decisions on behalf of the business
• Proficiency in troubleshooting and problem‑solving
• Ability to work independently and in a team environment

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

This is largely a sedentary role. The position requires the ability to lift files, open filing cabinets, and bend or stand as necessary.

We are an equal opportunity employer; committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law. WRM complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants or employees to perform essential functions.