Front Desk Trainer​/Floating Office Coordinator

The Front Desk Trainer’s role is to work alongside the Office Coordinators (OCs), ensuring all policy and procedures are being followed and updated accordingly and creating new policies when appropriate. It is the main responsibility of the Front Desk Trainer/Floating OC to provide initial and ongoing training to all front desk employees, provide coverage for all OCs in the Chattanooga and Knoxville regions, assist with insurance verification, and assist with patient account audits when needed.

This role reports directly to the Director of Administration.

• Training of new Office Coordinators (OCs)
• Provide ongoing training for all OCs
• Update training material as needed
• Create and update policy and procedures as needed
• Review of clinic spreadsheets, including but not limited to:
• Plan of Care tracking
• Auth tracking
• Over the counter collections
• Call & Walk In tracking
• Coverage of front desk
• Opening and closing tasks
• Phone management
• Creation and management of electronic patient charts
• Completing intake/registration/processing of new patients
• Collecting copays, deductible, and co-insurance payments
• Managing accurate bank deposits
• Regular clinic visits (Chattanooga/Cleveland/Knoxville)
• Insurance Verification

• 2+ years of customer service/insurance experience required

• Full-time

• Hourly
• 401(k) with matching
• Health insurance
• Vision insurance
• Paid time off
• Paid holidays
• Short-term disability

• Day shift
• Monday to Friday – may be asked to work occasional Saturdays

• High School Diploma or higher

• Multiple work sites (Chattanooga, Cleveland, and Knoxville regions)