Administrative Assistant

Position Overview

The Administrative Assistant is responsible for providing back‑office administrative support and handling various operational functions to ensure efficient operations. The Administrative Assistant assists in ensuring compliance with company policies and procedures and acts as a key contact regarding operational questions.

• Type, format and produce documents such as proposals, presentations, correspondence, and standard reports.
• Establish and maintain record keeping and filing systems for the team.
• Maintain a calendar and contact database, schedule appointments, make travel or conference arrangements, and arrange meetings and conferences for an assigned work group.
• Perform administrative duties specific to department such as conducting research, updating databases, and preparing collateral materials for mass mailings.
• Complete expense reports and reconcile receipts for a designated work group.
• Manage inbound and outbound mail.
• Answer phone call inquiries, research and resolve problems requiring knowledge of department policies and procedures.

• High School diploma or equivalent.
• Minimum 3 years’ experience in an administrative support role.
• Proficiency in Microsoft Office.
• Previous banking, financial services, or mortgage experience, preferred.
• Excellent customer service and communication skills.

• Competitive compensation plan.
• Medical, dental, vision, and 401K.
• Company‑provided short‑term disability.
• Employee assistance program.
• Wellness program.

Cross Country Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self‑expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.