Office Admin Assistant

Entry Level Office-Based Position

This is an entry level office-based position. The ideal candidate for this role is someone who is energetic, eager to learn all aspects of the office, and excited about doing multiple different tasks on a daily basis. The candidate should also be tech savvy and willing to work with AI. Lastly, the candidate should also be able and willing to fill in and work directly with clients if requested.

Primary Responsibilities:

• Answer phone calls and be comfortable talking with clients, prospective clients, care professionals, and others
• Maintain client and care professional documentation in scheduling software
• Maintain confidentiality of documentation
• Respond to questions regarding client and care professional schedules
• Develop and maintain strong working relationships with care professionals
• Confirm and update care professional availability including vacation, sick time and holidays
• Document skills and attributes of care professionals to ensure strong matching to clients
• Explain the scheduling process to new hires and assist with care professional recruiting and orientation
• Verify care professional hours and client schedules on a weekly basis
• Work directly with clients, if requested by any member of the management team
• Perform other functions as deemed appropriate by the management team

Required

Skills and Experience:

• High school graduate or equivalent
• Familiarity and willingness to work with technology and to embrace AI tools
• Strong phone skills
• Ability to multitask and work well under time pressure
• Positive, friendly attitude and ability to work well in a close team environment
• National and state background check
• Available for occasional after hours and weekend on-call, if necessary