Business Support Coordinator

General Summary

The incumbent is responsible for following established procedures and guidelines to provide timely and effective support to Operational Shared Services and the Benefits Center Organizations. Performs basic administrative/operational/customer support/computational tasks, typically on routine and patterned assignments.

• Provide administrative support to Operation Shared Services and the Benefits Center Organizations.
• Gather, compile, and verify information and enter it accurately into documents such as reports, correspondence, vendor portals, and databases.
• Code and sort documents for accurate processing or filing.
• Handle customer communication regarding appeals, requests or follow‑up on claim‑related information, and complete related administrative tasks.
• Create digital file copies, enter data, file claim‑related information, and distribute incoming and outgoing mail.
• Contact attending physicians to schedule appointments for peer‑to‑peer discussions, draft and send letters to physician offices, and retrieve claim‑related information to/from external partners for Independent Medical Examinations (IME) and Designated Medical Officer Reviews (DMO).
• Monitor status of activities to ensure established regulatory and workflow timelines are achieved.
• Maintain regular contact with third‑party vendors for follow‑up or additional information.
• Document all activities accurately and efficiently in Unum’s claims system as outlined in existing workflow.
• Adhere to policyholder requirements per Special Handling and perform other duties as assigned.

• Combination of education or experience equivalent to five years disability experience and/or three years administrative experience in support of disability claims.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel, Access, etc.).
• Passion for contributing to a continuously improving consumer experience.
• Ability to manage multiple priorities simultaneously with a high degree of accuracy and quality.
• Strong written and verbal communication skills; ability to interact professionally with internal and external representatives and accurately document interactions.
• Customer‑driven problem solving and service delivery orientation; highly motivated team player with proven customer service skills.

• Competitive benefits package including Health, Vision, Dental, Short & Long‑Term Disability.
• Generous PTO and paid time to volunteer.
• 401(k) employer contribution up to 9.5%.
• Additional incentives: student loan repayment, tuition reimbursement, mental health support, flexible work environments, career advancement opportunities.
• Salary range: $36,000.00 – $62,400.00.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement without regard to race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.