Front Office Manager

The Front Office Manager’s role is to oversee the output and performance of the entire Office Coordinator (OC) staff, ensure that all policies and procedures are being followed, and guarantee that daily operations remain consistent and efficient. It is the primary responsibility of the Front Office Manager to provide initial and ongoing training for all Office Coordinator employees, provide on-site coverage for Office Coordinators across all regions, and assist with daily front office tasks as needed.

This role reports directly to the Director of Rehabilitation.

• Training new Office Coordinators (OCs)
• Providing ongoing training for all current OCs
• Developing, updating, and implementing new training materials as needed
• Providing regular on-site clinic visits throughout the Chattanooga, North Georgia, and Knoxville regions
• Conducting regular performance reviews with Office Coordinator staff
• Creating and updating front office policies and procedures as needed
• Maintaining consistent phone, email, and file management
• Participating in regular meetings with Office Coordinator staff, Clinical Management, and the Director of Rehabilitation
• Reviewing operational and administrative spreadsheets, including but not limited to:
• Plan of Care tracking
• Authorization tracking
• Inactive and dropped patient tracking
• Over-the-counter collections
• Call and walk-in referral tracking
• Completing insurance verifications as needed (secondary to the Insurance Coordinator team)
• Providing on-site coverage for Office Coordinators in all regions as needed (secondary to the Floating Office Coordinator team)
• Assisting with daily Office Coordinator responsibilities, including but not limited to:
• Greeting, escorting, and scheduling patients
• Completing patient intake, registration, and new patient processing
• Creating and managing electronic patient charts
• Preparing accurate weekly bank deposits

• Excellent customer service skills, both internally and externally
• 2+ years of management experience (preferred)
• 2+ years of medical insurance experience (required)

• Full-time

• Monday through Friday, 8:00 AM – 5:00 PM (with some flexibility in schedule)
• Occasional weekends for company events and adjusted schedules around holidays

• Employee discount on services and products
• 401(k) with matching
• Health insurance
• Vision insurance
• Life insurance
• Short-term disability insurance
• Paid time off
• 6 paid holidays
• Mileage reimbursement for travel
• Bonus opportunities

• Associate degree or higher
• Health management degree (preferred, but not required)

• Multiple work sites (Chattanooga, Knoxville, and North Georgia regions)