Non-Clinical - Admin Assistant

Non-Clinical - Admin Assistant

Profession: Public Health Office Assistant

Specialty: Health Care

Duration: Contract position funded through FY2031

Shift: Regular Shift

Hours per Shift: 8:00 AM - 4:30 PM

Experience: High School Diploma or equivalent and two years of full-time customer service delivery and/or clerical/office work.

License: Current driver's license required.

Certifications: Tennessee Bureau of Investigation background check required.

Must-Have: Understanding of medical terminology for accurate scheduling and insurance coding preferred.

Description:

The Primary Care Public Health Office Assistant performs clerical tasks in the primary care clinic.

These tasks include patient registration, scheduling, patient check-in and check-out, and patient reminder and follow-up calls.

Referral coordination and other duties will be assigned as needed.

Applicants should be customer-focused, self-motivated, and team-oriented.

Willingness to travel throughout the region is required.

Key responsibilities include scheduling and managing patient appointments.

Informing patients of any visit requirements is essential.

Collect and update client demographic information for registration purposes.

Review documentation to determine eligibility for federal and state programs.

Input data into management information systems.

Interact with multiple computer software systems to input and receive information.

Process the cash drawer and balance to ensure fiscal responsibility.

Inform clients of their rights and responsibilities for participation in programs.

Obtain prior authorization before releasing medical information as applicable.

Assist in obtaining prior authorization from insurers through gathering and submission of documentation.

Compile appropriate forms for services requested to ensure efficient clinic flow.

Scanning and indexing records into electronic medical records is required.

Maintain a positive, constructive, and cooperative work environment.