Front Office Administration

Front Office Administration# Front Office Administration Goodwill Headquarters
- Chattanooga, TN 37416## Overview Salary Range $15.00 - $15.00 Hourly Position Type Full-time

Category Admin
- Clerical## Description
** Who is Goodwill Industries of the Greater Chattanooga Area?
** Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity!  With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.
* Individuals with barriers to employment get help securing meaningful jobs.
* Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.
* Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.
*** How do we accomplish our mission?
*** We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.
** Why should you join Chattanooga Goodwill?
*** Friendly work environment with co-workers who appreciate working with each other.
* Employee discount.
* 401K and Roth retirement plans with matching contribution after eligibility.
* Skills and development opportunities.
* For Full-time employees:  +
** Dental and vision insurance - Company Paid for employee.**  +
** Basic life insurance – 1.5 times salary, Company Paid for employee.**  +
** Primary Care through Text Care
- Company Paid for household.**  + Voluntary Benefits such as Term life Insurance, Disability Insurances, and   + Medical Insurance and Health Savings Account  + Generous Paid Time Off (PTO) program;
Potential of up to three weeks during the first year
** What will a
**** Front Office Administrator
**** do?
** The Front Office Administrator is the welcoming face and often first contact of the Opportunity Campus. This role creates an environment that embodies Goodwill’s Mission, Vision, and Values by providing exceptional service to all who enter, supporting organizational administration, and ensuring seamless front office operations. The Administrator is a key ambassador for goodwill—both within the organization and the greater Chattanooga community—helping foster a culture of opportunity, dignity, and collaboration.
** Job Functions**
* ** Mission, Vision, and Values Alignment
*** Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
* Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
* Demonstrate Goodwill’s guiding principles in all interactions, including stewardship, respect, and service excellence.
* Maintain confidentiality and uphold ethical standards in procurement and administrative processes.
* ** Reception and Hospitality:
*** Greet and assist all people entering the Opportunity Campus, ensuring a positive first impression.
* Answer and direct phone calls, respond to inquiries, and provide information about Goodwill services and programs.
* Maintain security procedures, issue visitor and employee badges, and monitor guest access.
* ** Administrative Support:
*** Provide general administrative support to executive staff and organizational departments (HR, Finance, Programs, etc.).
* Manage mail, shipments, printing, copying, and office supply inventory for the front office and executive suite.
* Prepare and maintain records, files, and contact directories.
* Draft memos, meeting minutes, letters, reports, and forms as requested.
* ** Opportunity Campus…