Operations Business Analyst

Qualifications

• Bachelors degree or equivalent experience
• Over 4 years of experience in systems and business analysis
• Extensive knowledge of requirement gathering and change management processes
• Familiarity with project management methodologies
• Proficient in agile methodologies and frameworks
• Strong capability to translate business needs into technology solutions
• Basic to advanced understanding of databases and SQL
• Experience in estimating business efforts for large, complex projects
• Ability to gather and analyze substantial technical data
• Self-motivated and adaptable to changing environments
• Exceptional mentoring and team dynamics skills
• Capable of handling ambiguity in complex projects
• Proven ability to advocate for change within organizations
• Effective facilitation skills for requirement sessions
• Outstanding verbal and written communication proficiency
• Strong listening and advisory capabilities

• Lead and facilitate complex requirement elicitation sessions with organizational partners
• Identify and implement appropriate requirement gathering techniques
• Document operational procedures and readiness plans
• Understand business functions and the processes delivering value
• Address project management needs including plan development and agile ceremonies
• Create prototypes to visually convey requirements
• Analyze and resolve complex problems in collaboration with project management
• Gather and synthesize data from various sources while assessing impacts of changes
• Envision how current solutions can be utilized for future initiatives
• Translate intricate business and system requirements into clear functional specifications
• Manage discussions and effectively communicate complex ideas to diverse audiences
• Build cooperative relationships across the organization to navigate conflicts
• Organize tasks efficiently to meet deadlines and mitigate delays
• Mentor junior analysts on elicitation techniques and artifact development
• Perform additional duties as required

Company:

At Unum, we are dedicated to fostering an environment where our employees can thrive both personally and professionally. We pride ourselves on our award-winning culture, prioritizing inclusion and diversity, and offering extensive benefits such as health, vision, and dental coverage, performance-based incentives, generous paid time off, and robust support for mental health. With over 10,000 employees assisting millions worldwide, each role here significantly influences the lives of our customers.

Our headquarters are in Chattanooga, TN, with additional international offices and a commitment to employee development and advancement. Join us in making a difference!