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Senior Executive Customer Relations
Job in
Chattanooga, Hamilton County, Tennessee, 37450, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Business
Business Development, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Key Responsibilities Manage executive-level escalations, prioritizing cases based on risk and member impact while coordinating cross-functional resolutions Develop executive-level communications and service-recovery plans tailored for various audiences Conduct root cause analysis on high-severity cases, creating incident reports and ensuring corrective actions are implemented
Required Qualifications 8+ years in Customer Experience, Support, or Executive Customer Relations
Experience with privacy, legal, and reputational risk management, familiar with GDPR/CCPA frameworks Strong analytical skills with experience in case analytics and trend identification Hands-on expertise with CX tools and data/BI tools BA/BS degree or equivalent practical experience
Position Requirements
10+ Years
work experience
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