Operations Support Specialist, Business

The Operations Support Specialist provides operational and administrative support to Steam Logistics' International division, including imports, exports, customs, and drayage operations. This role is responsible for coordinating shipment documentation, processing payments, monitoring cargo releases, supporting customer accounts, and ensuring the smooth movement of freight. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment.

• Manage shared inboxes and route emails and documentation to appropriate team members.
• Process shipment-related payments to ensure timely cargo release.
• Track shipment status and coordinate with internal and external partners to prevent delays.
• Support customer accounts through documentation management, financial updates, and operational coordination.
• Perform track-and-trace activities and maintain shipment visibility.
• Assist with load building, TMS maintenance, financial processing, and special projects as needed.

• High school diploma or equivalent required. 1 to 2 years of professional work experience preferred.
• Strong organizational, communication, and critical thinking skills.
• Ability to manage multiple priorities in a dynamic environment.
• Proficiency navigating multiple systems and software platforms.

• Starting salary of $40,000.
• This is an in-office role located in a swanky new building on the corner of Broad and 4th – don’t miss out on the breathtaking city views from our rooftop!
• Enjoy the peace of mind with comprehensive health, dental, and vision coverage through Blue Cross Blue Shield of Tennessee and ancillary coverages through Unum.
• Take advantage of Health Savings Accounts, Dependent Care FSA, and FSA options designed to suit your needs.
• Access to an Employee Assistance Program with up to three counseling sessions included for you or your family members.
• Benefit from a 401k match to help secure your financial future.
• Embrace a healthy work-life balance with generous paid time off.