Drayage Account Coordinator

Position Overview

This position is responsible for supporting the operational support of the Drayage and Intermodal Department using a strong attention to detail, team-first mentality, and supporting the operations of the team. This role is responsible for the accurate reporting of billing/payables along with overall support for the department and our carrier partners.

Duties and Responsibilities:

• Communicate professionally and effectively over the phone, via email, and in-person to all customers, carriers and team members
• Verify final carrier charges for drayage and intermodal (IMDL) shipments by reviewing supporting documentation, including Proofs of Delivery (PODs), updating shipment expenses in the Transportation Management System (TMS), and assisting with carrier billing disputes and discrepancies.
• Review carrier Statements of Account (SOAs) to ensure accounts are current, reconcile outstanding balances, and resolve billing discrepancies with carrier partners.
• Collaborate with the Drayage Accounting team and Fitz Mark Accounting to ensure the accurate processing of carrier payables, customer billing, and financial inquiries.
• Review the Delivered Load Board to ensure completed shipments progress through the billing and settlement process in a timely manner.
• Cross-train with Drayage and Intermodal (IMDL) operations representatives to provide operational support and backfill coverage as needed.
• Continuously build and increase your industry knowledge

Hours:

Monday to Friday, 8:00 AM to 5:00 PM

Location:

On Site Chattanooga Office

Fitz Mark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.