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Director, Strategic CX Design & Experience
Job in
Chattanooga, Hamilton County, Tennessee, 37450, USA
Listed on 2026-08-10
Listing for:
Unum
Full Time
position Listed on 2026-08-10
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
The Director, Strategic Customer Experience (CX) Designer at Unum is responsible for understanding key pain points for stakeholder personas and helping the Value Stream Owner to craft a North Star experience based on customer insight and CX frameworks. This campus-based role partners with the Core Team to prioritize MVPs and quick wins.
Remote and field-based colleagues may apply; you will lead design discoveries, map journeys, analyze friction, and translate insights into measurable CX
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