Agent Operations Manager
Listed on 2026-09-16
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Business
Operations Management, Business Analyst, Client Relationship Management, Corporate Strategy
About The Company
Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.
- Team:
We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms. - Trajectory:
We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage. - Funding:
We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and Box Group.
Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies.
- Team:
We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms. - Trajectory:
We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage. - Funding:
We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and Box Group.
- Team:
We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms. - Trajectory:
We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage. - Funding:
We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and Box Group.
The Role
As an Agent Operations Manager, you will own a portfolio of workflows and drive them from manual or partially automated processes toward reliable, scalable automation. You will lead implementations, improve production performance, resolve complex issues, and decide where Agent Operations should focus next.
You will take ambiguous problems from discovery through production: understand how customer workflows operate, translate requirements into agent behavior, prioritize competing opportunities, and make tradeoffs across automation impact, quality, urgency, and operational effort.
You will partner closely with Customer Strategy, Operations, and Engineering, lead workflow discussions directly with customers, and help uplevel the Agent Operations team by developing reusable approaches, improving how the team works, and raising the bar for execution.
What you’ll do- Lead complex implementations:
Own workflow discovery, configuration, testing, launch readiness, and post-launch performance across your portfolio. - Drive automation and performance:
Identify where human effort is concentrated, diagnose failure modes, and improve automation…
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