Inbound Sales Representative - Training

Inbound Sales Representative - Training to Start 4/20/26

We are looking for agents able to start training on April 20th.

Home Serve USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last ten years. What does Home Serve do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met.

And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At Home Serve, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at Home Serve, you’re part of a growing team that’s working to make home repairs and improvements easy.

Position Overview:

Successful candidates will believe that working hard and playing hard go hand-in-hand. Home Serve USA’s unique culture allows for the opportunity to learn and grow quickly while being challenged in a collaborative, fun atmosphere. The Inbound Customer Service and Sales Representative is responsible for meeting and exceeding sales goals while providing exceptional customer service to our valued consumers without the use of cold calling.

Ideal candidates will have the desire to learn quickly, enjoy a challenge, and strive to reach high standards.
Training is mandatory onsite.

Responsibilities:

• Stay current on product and service options, terms and conditions and value propositions
• Meet daily, weekly and monthly inbound call goals and other key performance metrics
• Meet quality assurance guidelines on every call
• Assist with the development and refinement of sales and contact scripts
• Maximize sales opportunities on every call
• Document key call details including contact information and call disposition
• Maintain the highest level of integrity throughout every customer interaction
• Ensure the highest level of customer service is delivered on each and every call
• Must be able to work a flexible schedule to accommodate business needs

Essential Functions:

% of Time on Function

Handle inbound calls to address customer inquiries, concerns, and requests in a professional and friendly manner.

25%

Provide accurate information about products, services, and policies, ensuring customer understanding and satisfaction.

25%

Resolve customer issues efficiently by troubleshooting problems, offering solutions, and escalating complex cases as needed.

25%

Maintain a positive and empathetic approach in all interactions, ensuring a high-quality customer experience.

25%

Total

100%

Job Requirements:

• High school diploma or equivalent
• At least 1 year of experience in customer service and sales; high volume phone sales experience preferred
• Demonstrated success in meeting defined objectives, quotas, and deadlines
• Basic experience utilizing a variety of computer applications including MS Word and Outlook
• Excellent communication, interpersonal and influencing skills
• Call center experience
• Adept at managing multiple priorities and tasks in a fast-paced environment
• Solution oriented
• Clear and concise English-speaking skills
• Good business writing skills
• Must be able to work a flexible schedule Monday - Friday from 8 AM to 8 PM and Saturday from 10 AM to 4 PM.
• All training is mandatory onsite

Minimum

Physical Requirements:

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which…