Inbound Sales Representative - Training

Inbound Sales Representative - Training to Start 8/10/26

We are looking for agents able to start training on August 8th.

Home Serve USA, part of Brookfield Infrastructure Group, is a Great Place to Work.

Successful candidates will believe that working hard and playing hard go hand‑in‑hand. The Inbound Customer Service and Sales Representative is responsible for meeting and exceeding sales goals while providing exceptional customer service to our valued consumers without the use of cold calling. Ideal candidates will have the desire to learn quickly, enjoy a challenge, and strive to reach high standards.
Training is mandatory onsite.

• Stay current on product and service options, terms and conditions and value propositions
• Meet daily, weekly and monthly inbound call goals and other key performance metrics
• Meet quality assurance guidelines on every call
• Assist with the development and refinement of sales and contact scripts
• Maximize sales opportunities on every call
• Document key call details including contact information and call disposition
• Maintain the highest level of integrity throughout every customer interaction
• Ensure the highest level of customer service is delivered on each and every call
• Must be able to work a flexible schedule to accommodate business needs

• Handle inbound calls to address customer inquiries, concerns, and requests in a professional and friendly manner. (25%)
• Provide accurate information about products, services, and policies, ensuring customer understanding and satisfaction. (25%)
• Resolve customer issues efficiently by troubleshooting problems, offering solutions, and escalating complex cases as needed. (25%)
• Maintain a positive and empathetic approach in all interactions, ensuring a high‑quality customer experience. (25%)

• High school diploma or equivalent
• At least 1 year of experience in customer service and sales; high volume phone sales experience preferred
• Demonstrated success in meeting defined objectives, quotas, and deadlines
• Basic experience utilizing a variety of computer applications including MS Word and Outlook
• Excellent communication, interpersonal and influencing skills
• Call center experience
• Adept at managing multiple priorities and tasks in a fast‑paced environment
• Solution oriented
• Clear and concise English‑speaking skills
• Good business writing skills
• Must be able to work a flexible schedule Monday – Friday from 8 AM to 8 PM and Saturday from 10 AM to 4 PM.
• All training is mandatory onsite

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.

The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

Pay: $18 per hour with monthly bonus opportunity

Home Serve USA is an equal opportunity employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.