Customer Benefit Advisor ; On-Site- Chattanooga

General Summary

Minimum starting hourly rate is $21.00. This role is based at our Chattanooga corporate office. The Customer Benefit Advisor (CBA) I is the entry level in a three-level career path and serves as the first point of contact for our customers. The incumbent is responsible for demonstrating exceptional customer service and providing accurate information on benefits, claims, and policy administration with minimal oversight.

• Be the customers’ first line of sight (advisor) by being available to assist via multiple communication channels with timely and accurate information regarding policy and coverage related questions.
• Meet or exceed company goals and metrics to guarantee the best experience for customers.
• Be open and motivated by feedback and guidance to continuously improve customer interactions.
• Protect customers’ privacy and reassure them with empathy and professionalism.
• Work scheduled shifts between 8:00am and 8:00pm Eastern time Monday‑Friday, maintain reliable attendance per contact‑center guidelines.
• Successfully complete all required training and associated support periods.
• Obtain information from multiple systems and relay it to customers seamlessly.
• Follow documented processes and workflows to enhance customer service and reduce effort.
• Utilize resources and tools to accurately respond to customer inquiries.
• Demonstrate a passion for the values outlined in the company’s values statements.
• Perform other duties as assigned.

• 1year of customer service experience preferred, especially in insurance, healthcare, medical, or financial field.
• High school diploma or GED required.
• Successful completion of contact‑center training program, including phone proficiency and knowledge checks.
• Passion for helping customers and exceeding expectations with high integrity.
• Excellent verbal and written communication skills, adaptable to customer needs.
• Enthusiasm for fast‑paced, structured environment with high volume inquiries.
• Strong computer and multi‑tasking skills; proficient in multiple systems with dual monitors.
• Familiarity with Microsoft applications (Outlook, Word, Excel).
• Intellectual curiosity and desire to continuously learn and grow.
• Excellent work ethic and adaptability in a changing environment.
• Dependability, availability to teammates and customers.
• Comfortable with video communications via MS Teams.
• Must meet attendance and in‑office expectations when applicable.

• Award‑winning culture and inclusion and diversity priority.
• Performance‑based incentive plans.
• Competitive benefits package:
  Health, Vision, Dental, Short & Long‑Term Disability.
• Generous PTO, including paid time to volunteer.
• Up to 9.5% 401(k) employer contribution.
• Mental health support.
• Career advancement opportunities.
• Student loan repayment options.
• Tuition reimbursement.
• Flexible work environments.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.