Manager, Logistics Customer Account

Overview

U.S. Xpress is one of the nation’s largest asset‑based trucking companies. We focus on providing innovative, custom solutions to our customers and fostering a culture of collaboration and growth.

Location:

USX Headquarters

Hours:

08:00‑17:00
Remote:
No
Grade: HR10
Compensation Range: $21.01 – $24.72

Solicit freight orders from a designated customer base by phone, e‑mail, web‑based platforms, and EDI, then enter those orders into the XPM New Order Management System for processing and service. The CXR has discretion to accept or decline freight.

• Develop and maintain strong customer relationships to maximize freight order volumes.
• Continuously monitor all communication channels for available orders and accept suitable loads.
• Monitor the Customer Experience Action Center and proactively communicate service deviations to customers, seeking alternative solutions.
• Record, notate, and address customer complaints to maximize satisfaction, working with managers or service teams when necessary.
• Consistently solicit committed and non‑committed freight orders from the assigned customer base.
• Keep customers informed of delivery status, including updates to customer websites or EDI exchanges if required.
• Coordinate with capacity buyers, fleets, or load planning for alternate truck assignments or other solutions to prevent service failures.
• Enter pick‑up and delivery information specified by customers into the XPM Order Modification system, or assign pickup and delivery windows when appointments are not specified.
• Proactively accept, pre‑accept, and enter all freight orders into the XPM New Order Management System.
• Advise on extended coverage or day shift changes through regular updates.
• Utilize booking tools to obtain data on booking averages and market trends.
• Partner with the Freight Analyst team for securing ad‑hoc freight opportunities.
• Mentor and assist in training and development of the Customer Experience Support staff.
• Monitor trailer pools at customer facilities daily to ensure the specified number of trailers are available for loading.

• High school degree or equivalent experience required.

• Preferred: 2 years in transportation, administrative support, sales, or service.

• Strong communication skills and common courtesy required.
• High level of tact and diplomacy when dealing with others and handling sensitive issues.
• Computer skills required; experience with Microsoft Office, Internet, and company‑specific applications.
• Experience working in a deadline‑driven environment preferred.
• Customer‑centric orientation.
• Attention to detail.
• Ability to multitask.

• N/A

• Medical, Dental, and Vision
• Basic/Supplemental Life
• Accidental Death/Dismemberment
• Health Savings Accounts
• Flexible Savings Accounts
• Company Paid Holidays
• Paid Time Off
• 401(k) with Employer Matching Contribution
• Employee Stock Purchase Plan
• Paid Parental Leave
• Short Term Incentive Program
• Employee Assistance Program
• Pet Insurance

Normal office settings. This job description indicates the general nature and level of work expected for this position and is not exhaustive. Employees may be asked to perform other duties as required and the responsibilities may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.

This role will remain open until it has been filled.