Bilingual Customer Service Representative

The Bilingual Customer Success Representative ensures exceptional service delivery and operational efficiency by acting as a key liaison between customers and internal teams. This role is responsible for managing customer commitments and ensuring freight is managed and shipped in an accurate and timely manner.

Schedule:

Tuesday - Friday 10AM-7PM & Saturday 8AM-5PM.

• Coordinate and monitor cross-border transportation activities across multiple shipments and carriers.
• Continuously communicate with customers, carriers, shippers and receivers through email and phone calls; keeping customers informed of the status of deliveries, including updating of the customer web sites or EDI exchanges. Communication must be clear and professional in both English and Spanish.
• Works with various internal departments to find solutions to customer needs to cover freight loads, track and trace load movement, schedule appointments and service failures.
• Track shipment status, ETAs, and exceptions while ensuring accurate and timely updates.
• Proactively identify opportunities to improve load coverage, communication flow, and operational efficiency.
• Take ownership in resolving issues such as delays, schedule changes, and last-minute adjustments without waiting for direction.
• Accept, pre-accept freight, verifying mileage, verifying rates and entering load information into TMS system.

• Strong sense of urgency and accountability.
• Excellent written and verbal communication skills.
• Ability to multitask and thrive in a deadline driven environment.
• Strong knowledge of Microsoft office suite.
• Strong organizational skills with high attention to detail, while working under pressure managing competing priorities simultaneously.
• Fluent in Spanish.

• Bachelor's degree in supply chain or business management required. 1 year of relevant work experience may be substituted for each year of education required.
• 1+ Logistics or transportation experience required.
• Fluency in Spanish Language required.

We believe in rewarding excellence. Our total compensation approach balances market-driven salary ranges with individual performance, experience, and tenure—ensuring your compensation is fair, motivating, and aligned with your growth.

• Pay Range: $40,000.00-$45,000
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind.

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work.

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

We've created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday.

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life's challenges.
• Pet Insurance: To protect your furry family members.

Disability/Veteran

VEVRAA Federal Contractor

PI