Teller, Customer Service​/HelpDesk

Performs routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier’s checks, and money orders.

• Possesses basic math and computer skills.
• Assists members in opening new accounts, verifies information with outside services as required, and understands eligibility requirements for membership.
• Navigates Microsoft Office applications and the Episys Core System.
• Posts routine transactions to the computer system without assistance, understanding who is authorized to conduct transactions on member accounts.
• Examines checks for endorsements and negotiability, places appropriate holds when necessary.
• Provides members with proper receipts for their transactions.
• Understands and can cross‑sell all services offered by the credit union.
• Processes stop payments on share drafts, ACH, and bill payments.
• Provides members with account status, including current balances, loan payoffs, and account history.
• Accurately completes forms, including card orders, reloads, travel cards, card/check pick‑ups, card disputes, and orders checks through the core system.
• Balances daily transactions quickly and accurately throughout the day and during closing, and adheres to cash drawer limits.
• Demonstrates dependability and the ability to work as part of a team.
• Scans member checks through ITC.
• Provides member phone, online chat, and email support.
• Accurately performs Shared Branching transactions and reviews documentation for accuracy and completeness.
• Finds dividend rates on deposit accounts and directs members to branch locations, business hours, and telephone numbers; navigates the SCCU website and assists members in using it.
• Courteously responds to member requests or complaints and directs them to the proper person if the answer is unknown.
• Participates in and promotes the credit union movement.
• Performs any additional duties assigned by management that are job‑related and necessary for the promotion and continuance of the credit union.

Scenic Community Credit Union was organized in 1954 as the Chattanooga DuPont Nylon Employees Credit Union to serve employees of the Chattanooga DuPont Plant. Over the years, mergers and expansions have broadened our membership and services, while our core philosophy remains the same: people helping people and advancing financial peace of mind within the community.

At Scenic Community Credit Union, we value the stories behind the numbers. When you join SCCU, you are part of a community that celebrates every moment that counts.