Customer Support Representative
Job in
Chattanooga, Hamilton County, Tennessee, 37450, USA
Listed on 2026-07-09
Listing for:
fidelitone
Full Time
position Listed on 2026-07-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems.
ESSENTIAL FUNCTIONS- Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues.
- Place outbound calls, following a script, to provide delivery times or set delivery appointments.
- Communicates effectively with customers to maintain positive relationships.
- Requires problem solving skills, while working within company provided guidelines.
- Handles order research and maintenance (eta’s, damages, cancel requests, delivery issues, scheduling issues, etc.).
- Processes Orders, updating internal specialized database as well as client systems.
- Assists customers with scheduling, rescheduling delivery orders and return orders.
- Conducts delivery surveys as required from the client.
- Performs other related duties as assigned.
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