Coordinator,Warranty Job Chattanooga area,Tennessee USA,Customer Service/HelpDesk

Position: COORDINATOR, WARRANTY

Who We Are

U.S.

Why U.S. Xpress?

Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit‑sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out‑of‑the‑box thinking and rewards employees for going above and beyond.

Curious about the other benefits of working with us? Check out other perks below!

Medical, Dental, and Vision
Basic/Supplemental Life
Health Savings Accounts
Flexible Savings Accounts
Company Paid Holidays
Paid Time Off
401k with Employer Matching Contribution
Employee Stock Purchase Plan
Short Term Incentive Program
Employee Assistance Program
Pet Insurance

USX HEADQUARTERS

Monday - Friday 8am - 5pm

Position open to remote:
No

Grade: HR08

Compensation Range: 20.00

Who We Are

Relentlessly Delivering Big Ideas.

POWER OF U.S. Why U.S. Xpress?

Medical, Dental, and Vision
Basic/Supplemental Life
Accidental Death/Dismemberment
Health Savings Accounts
Flexible Savings Accounts
Company Paid Holidays
Paid Time Off
401k with Employer Matching Contribution
Employee Stock Purchase Plan
Paid Parental Leave
Short Term Incentive Program
Employee Assistance Program
Pet Insurance

What You’ll Do

Interpret, verify, and process appropriate warranty claims for accurate and timely reimbursement of services and parts.
Review all repair orders for potential warranty impact.
Process warranty claims consistent with established procedure; may involve use of an outside vendor’s software.
Confirm that service provided on a given Repair Order is eligible for warranty coverage by reviewing the Vehicle Mileage, Date In‑Service, Type of Failure, and Application of Extended Coverage.
Work with vendors on warranty issues and negotiate warranty policy; ensure warranty is properly administered.
Administer proper warranty allowable while maintaining the best interest of the company.
Review and interpret repair as provided by the servicing technician. May expand or consolidate repair description as necessary for clarity or brevity.
Eliminate warranty charge‑backs.
Recover money charged to US Xpress by dealers and vendors for warrantable repairs.
Research and amend any charge‑back, short‑paid, or denied warranty claims.
Use established documentation to ensure accurate standard repair times (SRT) have been posted; confirm any discrepancies as precisely submitted on the preview sheet.
Review and confer with the shop technicians, supervisors, and managers on accuracy of claim data and possible additional claimable times, including proper posting and allocation of parts costs.
Communicate with parts personnel at terminals; ensure warranty parts are returned to the vendor when required.
Request invoices from repair centers and scan the invoice into warranty server once received.
Route and/or discuss claims to be processed with managers for assistance in filing.
Follow up and review processed claims assuring proper reimbursement.
Monitor, certify, and process warranty claim documents and extended coverage protection programs promptly.
Project a positive image with vendors and shops; refer unresolved concerns/problems to appropriate manager.
Coordinate distribution of scrap parts with designated shops.
Assist lease drivers with all inquiries.
Perform other duties as assigned.

What We’re Looking For Education

Any combination of education or experience equivalent to a high…

Coordinator, Warranty