Customer Service Representative

Job Description

If you enjoy helping people, solving problems, and creating positive customer experiences, we'd love to have you on our team.

• Assist customers over the phone with questions about their accounts, payments, products, and services.
• Provide friendly, professional support while resolving customer concerns and finding the best solutions.
• Help customers understand their rental agreements, payment options, and account status.
• Process account updates, payments, and service requests accurately.
• Document customer interactions in our system to ensure accurate records.
• Collaborate with teammates to provide timely, consistent service.
• Follow company policies and procedures while delivering an outstanding customer experience.
• Meet quality and performance expectations in a fast-paced, team-oriented environment.

• Previous customer service, call center, retail, or office experience is preferred.
• Strong communication and active listening skills.
• A positive attitude with a genuine desire to help customers.
• Excellent problem-solving and conflict-resolution abilities.
• Comfortable using computers and learning multiple software systems.
• Ability to stay organized and manage multiple tasks.
• High school diploma or equivalent required; bilingual (Spanish) is a plus.

• Full-time, stable in-office position
• Competitive pay and opportunities for advancement
• A supportive, team-focused work environment
• Ongoing training and professional development
• The opportunity to make a meaningful impact by helping customers every day