Visitor Services Associate; Part-Time Job Chattanooga area,Tennessee USA,Customer Service/HelpDesk

Position: Visitor Services Associate (Part-Time)

The Tennessee Aquarium,rated the best aquarium in America for overall guest satisfaction,attracts over 750,000 visitors each year. As a Guest Services Associate, you will provide an excellent level of customer care by anticipating and meeting the needs of all our visitors.

Key Responsibilities

Connects with visitors from various backgrounds to ensure a positive, high level of customer service throughout their visit.

Addresses complaints and provides prompt service recovery in a calm and professional manner.

Regularly rotates between each designated post throughout the River Journey and Ocean Journey buildings; maintains a working knowledge of each area to adequately assist and educate visitors and ensure efficient operations.

Ensures the smooth flow of visitors throughout the Aquarium buildings by directing visitors, alleviating crowds, monitoring elevators and escalators, etc.

Monitors and ensures the safety of our animals and visitors at each touch tank by squeegeeing, clearly communicating the rules, and quickly responding to incidents

Communicates professionally via a two-way radio.

Addresses large groups of visitors of varying ages and backgrounds with confidence and professionalism while using a microphone.

Upholds all safety protocols in a professional manner; provides assistance during emergency situations, monitors both buildings and the plaza area, and reports any safety concerns to the appropriate individual(s) in a timely manner.

Key Requirements

Exceptional customer service and recovery skills
Ability to perform job duties under pressure
Positive attitude with visitors and co-workers at all times
Ability to address large groups of people at one time
Ability to work well in a team
Ability to remain in a stationary position for extended periods of time; frequent moving between and within the buildings and transporting various objects
Ability to alternate between cold, hot, and/or wet conditions
Ability to perform frequent and/or repetitive physical activities

Part-time, hourly ($16/hour); holidays, weekends, and evening shifts are required.

All submissions must be received by September 17, 2026, at 5:00 PM EST.

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