Front Desk Agent

Front Desk Agent | The Read House

Step into 1920s-inspired grandeur and become the welcoming face of Chattanooga's premier historic hotel. We are seeking a Front Desk Agent to deliver an elevated, unforgettable experience for every guest. You will seamlessly guide the guest experience from their very first phone call all the way to check-out.

Position is part-time, evening shifts. Hourly rate plus incentive!

Your Responsibilities

• Welcome & Serve:
  Greet guests with personalized, friendly service and efficiently perform check-in and check-out procedures.
• Share Our Story:
  Confidently and accurately share the rich history of the hotel with our guests.
• Curate the
  
  Experience:
  
  Make, modify, and cancel reservations. Answer inquiries and provide recommendations for property facilities, local entertainment, and points of interest.
• Seamless Operations:
  Collect payments, issue receipts, and abide by all cash handling procedures. Coordinate guest requests with other departments and manage front desk emails.
• Grace Under Pressure:
  Resolve guest issues or complaints in a professional, timely manner.

What You Bring

• Background: A high school diploma or equivalent is required. One year of related experience is preferred.
• Technical
  
  Skills:
  
  Excellent computer skills, including typing and accurate use of the Property Management System (PMS). Basic mathematical skills are also required.
• Mindset:
  You possess excellent communication skills and a strong attention to detail. You are able to multitask, apply patience, and perform well under pressure in a fast-paced, high-demand environment. You work efficiently both independently and in a team environment.
• Flexibility:
  You maintain regular, punctual attendance and can work a flexible schedule that includes days, evenings, weekends, and holidays as business requires.

Working Demands

• Physicality:
  You have the ability to stand for extended periods, sometimes for an entire shift. You must be able to hear at a basic level to communicate with coworkers and guests. You can frequently lift, carry, push, or pull up to 30 pounds, and occasionally up to 50 pounds.
• Environment:
  Expect a work environment with high guest contact and varying circumstances. You will use standard office equipment, a multi-line telephone system, two-way radios, and property software systems.

What We Have To Offer

• Vibrant Environment: A culture valuing passion, individuality, and fun.
• Career Growth:
  Opportunities for internal advancement
• Education:
  
  Tuition reimbursement program
• Comprehensive Care:
  Affordable medical, dental, and vision plans
• Peace of Mind:
  Life, disability, accident, and critical illness insurance
• Personal Support:
  Employee Assistance Program (EAP)
• Paid Time Off:
  Generous PTO and paid holidays
• Retirement:
  Traditional & Roth 401(k) with up to 3.5% employer match
• Flexible Pay:
  Early access to earned wages via Pay Activ
• Extra Cash:
  Employee referral bonuses
• Avocet Discounts:
  Savings at our hotels and restaurants
• Daily Perks:
  Discounted Starbucks, employee meals, and garage parking

Ready to be a part of The Read House history? Apply today!

* 2025 WINNER for Chattanooga's Best of the Best Hospitality Employer!*

EOE / DFWP