Client Service Representative

Client Service Representative

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person whocandeal with both humans and animals alike. As a CSR, your primary responsibility is to be efficient inallfront desk operations.

A CSR is the client’s first and last impression when visiting us,and it is important that all clients feel welcome,safeand comfortable.

CSRsareinvaluablemembers of our hospital team, andwe treat them that way.

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person whocandeal with both humans and animals alike. As a CSR, your primary responsibility is to be efficient inallfront desk operations.

A CSR is the client’s first and last impression when visiting us,and it is important that all clients feel welcome,safeand comfortable.

CSRsareinvaluablemembers of our hospital team, andwe treat them that way.

Come thrive in an environment that encourages learning and continued growth within the profession and becomes the bridge between pet owners and patient care.

• Deliverexceptionalcustomer service to pet owners in a polite and timely manner,bothin person and over the phone
• Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean,stocked and orderly lobby and front office area
• Educate clients on wellness plans, food and products sold in the waiting room
• Perform opening and closing procedures, end-of-day reports and deposits
• Data Entry: records, client questionnaires, referral information,etc.
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Admit patients: ensuring that the patient isweighed,and all information is current
• Opportunities to learn Veterinary Assistant skills if desired

• Oneyearofexperiencein veterinary practice (or human medical practice) preferred
• Minimumtwoyears’customer service experience required (retail,foodand beverage, etc.)
• Must possess basic math skills to determine proper deposits, make changes,and process paymentsutilizingcredit card and check terminal
• Preferred general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
• Excellent communication skills with clients and team members
• Proficient time management, ability to solve problems,learn,and handle multiple tasks
• Enthusiastic team player with a patient, and positive professional attitude.
• Must be able towork seated for a majority of day

• Short Term Disability paid for by employer
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self orfamily
• Company Sponsored Employee Assistance Program (Headspace)
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Medical Insurance with multiple plan options to choose from
• Flexible Spending Account or Health Savings Account options
• United Healthcare Dental Insurance; includes a 100% paid premium option for team members
• United Healthcare Vision Insurance options
• Long Term Disability option
• Team Member Discounts for Pet Care
• Paidtimeoff inclusive of sick, personal, and vacation
• Referral Bonus Program
• Daily Payon Demand

Founded in 1953,
Animal Clinic Inc
. of Chattanooga has been dedicated for more than 60 years to providing exemplary services that consistently exceed the expectations of our clients and their highly valued pets. We are a full service veterinary medical facility with two full-service clinic locations in…